Privacy policy

Reinhard Horngacher GmbH, based in 6306 Söll (Tyrol), Austria (Stampfanger 16), ATU 64 43 44 00, hereinafter referred to as “the website operator”, owns and operates this website.

This privacy policy states that any information you provide to the website operator when using this website may be used by the website operator to optimise the website and its offerings.

The website operator reserves the right to change this privacy policy at any time without prior notice. Only the current privacy policy applies.

When you visit this website, the website operator may collect personal data from you, either (1) when you are asked to provide this data during booking, enquiries and newsletter registration (directly), or (2) when you browse (indirectly). However, the website operator will only use this data for the purposes set out in this privacy policy and undertakes to keep the personal data collected in this way confidential and to protect it. This Privacy Policy describes the purposes of data processing with regard to this website, the cooperation with third-party providers, the use of cookies, and how you can protect your rights with regard to your personal data.

The website operator collects, stores, processes and exploits information about customers and visitors to its website for the purpose of carrying out its business activities, to inform you about those packages/products/discounts/packages and services, to offer them accordingly and to compile web statistics. The information you provide to us will be used to contact you, with your present consent, as appropriate, for example to notify you of changes regarding the operation of this website or to offer you services/services that may be useful to you. The website operator explains below what data is collected and how it is recorded.

The data collected by the website is stored at the web9013/Landeck. The data is kept there for a period of 5 years. Security storage is carried out on a daily basis.

3.1. Data storage

During your use of the website, the website operator collects certain data from you and uses it for various purposes. The type of data collected and its use by the website operator depends on the data in question. This privacy policy distinguishes between the following categories of data:

• Anonymous data
• Log data
• Personal data

You can find more detailed information about which data is stored under data collection.

3.2 Where can I view data stored about me?

Website data
In accordance with the new Data Protection Regulation (DSGVO), you are entitled to obtain information about the data collected from you, to obtain a correction, to request a deletion, to lodge an objection and to claim the right to restricted processing. We take your concerns very seriously. If you wish to exercise any of the above rights, please contact us at:

info@hexenalm-soell.at
+43 (0)5333 5544

The website operator takes precautions, including administrative, electronic and physical procedures, to protect your personal information from loss, theft and misuse, as well as from unauthorised access, disclosure, alteration and destruction.

The website uses SSL (Secure Sockets Layer) for encryption. This ensures the confidentiality of your personal information over the Internet.

You can also help by taking precautions to protect your personal information on the Internet. Change your password often. Use a combination of letters and numbers and make sure you always use a secure web browser and keep it updated.

The website operator has taken protective measures to ensure that your personal data is always correct, complete and up to date for the intended purposes. Of course, you have the right to access and change the personal data you have provided at any time. You can help us to ensure that your contact information and preferences are accurate, complete and up to date. You can also request a copy of your personal information by contacting us at the email address below.

5.1 Anonymous data

Anonymous data is used to anonymously analyse the use of the Website and for anonymous statistical purposes only. Anonymous data collected by the website operator includes the following (“anonymous data”):

• the browser type and version
• general information about the operating system
• the current date and time

5.2 Log data

Log data is used exclusively for the operation of the website. However, we reserve the right to use log data as anonymous data in accordance with this privacy policy. Each time the website is accessed, the data relating to this access is stored in log data. The log data includes in particular:

• Site through which the user entered the website
• Transfers to other sites on the website
• Number of sites viewed and length of stay
• Number of data retrieved
• Status of access (e.g. file transferred, file not found, etc.)
• IP address data, location, stored language

5.3 Personal data

The website operator uses personal data for the following purposes:

• To contact the user, based on existing consent of the user.
• To customise the website and its products according to the user’s interests and preferences (including the selection of advertisements on and off the website).
• To generally improve the website operator’s products and services.
• To ensure the valid performance of third-party services.

The website operator collects your personal data, i.e. information that enables the website operator to identify you. The collection of your personal data is voluntary to the website operator by entering and submitting data in the respective forms on the website. Personal data search includes in particular:

• First name
• Surname
• Address
• Country
• E-mail
• Telephone no.

The website operator only intends to use the personal data in accordance with this privacy policy. However, the website operator reserves the right to use the personal data for other purposes, provided that such use for other purposes is required or permitted by law.

If you do not want the personal data to be used by the website operator, you may notify the website operator at any time and it will stop using the personal data for such purposes.

The transfer or disclosure of your personal data takes place due to central functionalities. For example, your personal data is stored from this website on the server of an external service provider for the tools mentioned below. This is done in compliance with all data protection and data security aspects.

6.1 Booking software

If you make an online booking from our website, this is done through the online reservation system Kognitiv Corporation. All booking data entered by you is transmitted in encrypted form. Kognitiv Corporation is committed to handling your transmitted data in accordance with data protection regulations. It takes all organisational and technical measures to protect your data. Your data will not be sold, leased or otherwise made available to third parties. Personal data will only be transferred to state institutions and authorities within the framework of mandatory national legal provisions.

6.2 Forms

Contact Form 7 is used for sending contact requests. If you send enquiries via the contact form, your details from the enquiry form, including the contact data you provide there, will be stored for the purpose of processing the enquiry and in the event of follow-up enquiries. This data will not be passed on without your consent.

The website operator points out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Despite the website operator’s impeccable protective measures, it is not possible to completely protect data from access by unauthorised third parties.

6.3. Newsletter

You can subscribe to a newsletter via this website. The system used is called Acriba/Superwebmailer and was provided by Christian Sporer. This requires your e-mail address and your declaration of consent that you agree to receive the newsletter.

After you have registered for the newsletter, you will receive an e-mail with a link to confirm your registration.

You can cancel your subscription to the newsletter at any time by sending your cancellation to the following e-mail address: info(at)dieberge.at. Your data, which you have transmitted to us in connection with the newsletter dispatch, will then be deleted immediately.

6.4. Analytics software

The Website uses analytics software from Google Analytics, a web analytics service provided by Google, Inc (“Google”). Google Analytics uses cookies (see below for more information on cookies.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Before the IP address is transmitted to Google, the last eight digits of the IP address are shortened and anonymised. Only in exceptional cases will the full IP address be transmitted to Google’s servers in the USA and shortened and anonymised there.

Google will use this information on behalf of the website operator to evaluate your use of the website, compile reports on website activity and provide other services and search engine activity.

6.5. Facebook Remarketing / Retargeting

Remarketing tags of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our pages. When you visit our pages, the remarketing tags establish a direct connection between your browser and the Facebook server. Facebook thereby receives the information that you have visited our site with your IP address. This enables Facebook to assign the visit to our pages to your user account. We can use the information obtained in this way to display Facebook Ads. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. Further information on this can be found in Facebook’s privacy statement at https://www.facebook.com/about/privacy/. If you do not wish any data to be collected via Custom Audiences, you can deactivate Custom Audiences here.

6.6. Conversion measurement with the Facebook visitor action pixel

With your consent, we use the “visitor action pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) within our website. With its help, we can track the actions of users after they have seen or clicked on a Facebook ad. This allows us to track the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, which means we do not see the personal data of individual users. Facebook stores the collected anonymised data on their server. Facebook links this data to your Facebook account, in accordance with your privacy policy, and shows you content that matches your interests and preferences. A cookie may also be stored on your computer for these purposes. This consent may only be given by users over the age of 13. If you are younger, we ask you to consult with your parent or guardian.

6.7. Social Plugins

The Website uses plugins from third party social media providers, including the following:

• Facebook (operated by Facebook, Inc. or one of its subsidiaries).
• Instagram (operated by Facebook, Inc. or one of its subsidiaries).

The social media providers’ social media plugins enable special features that may be useful and interesting to you. These special features include, for example, the ability to share certain content on the Website with third parties (e.g. by using Facebook’s share function) or to highlight your interest in the Website to third parties (e.g. by following the Company through a corresponding function of Twitter).

You are hereby informed that when you activate such social media plugins, your browser automatically connects to the servers of these social media providers. Therefore, the said social media providers may collect data from you, such as IP address, surfing behaviour, etc., even if you do not use its services or the corresponding functions. If you are logged into such websites, the respective social media providers may identify you by means of a cookie and/or your IP address and associate your visit to the website with your profile. If you wish to avoid the collection of such data by the social media provider, you should ensure that you are logged out of the relevant social media provider website. As already mentioned, even if you are logged out, the social media provider may collect and analyse your data due to the described implementation of the social media plugin.

The website operator has no influence on what data the social media providers collect and how this data is used by the social media providers.

The social media providers provide information about the purpose and scope of the collection and use of your data, your user rights and the corresponding options for protecting your privacy. Such additional information can be found as follows:

• Facebook: facebook.com/about/privacy
• Instagram: help.instagram.com/155833707900388

The website operator collects and uses your personal data to provide you with convenient access to this website and to continuously improve the website and its offerings. In addition, anonymised data about your behaviour is used for statistical and analysis purposes, in turn to optimise the web content.

Furthermore, when data is collected, personalised information and offers can be passed on to you and your stored data can be assigned to you. This makes it possible, for example, that you do not have to fill in forms more than once or that existing services can be displayed.

This website uses third-party services, see above. Additional data is collected to ensure that these services run correctly.

If you are not interested in being kept up to date on the latest developments and current product and service information, you can inform the website operator here at any time.

8.1 Booking software

When you make an online booking on this website, it is done through the online reservation system Kognitiv Corporation. All booking data entered by you will be transmitted in encrypted form to the partner’s server.

8.2 Forms

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent. We use an e-mail tool called Contact Form 7 to send the forms. We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by unauthorised third parties is not possible.

8.3 Cookies

General
A cookie is a small file that is stored on the hard disk of the user’s computer or device, provided you allow cookies in your browser settings.

Cookies help the website operator to analyse website traffic. In addition, cookies tell the website operator that you are visiting the website. Cookies enable the website to respond to you as an individual. The website is programmed to adapt to your user behaviour by collecting and storing information about your interests and preferences. All this is done with the help of cookies.

Overall, cookies help the website operator to provide you with a better website by showing them which pages are useful and interesting to you.

A cookie does not in any way give the website operator access to your computer and any information about you, other than the data you voluntarily provide to the website operator.

You can accept or reject cookies. Most web browsers automatically accept cookies, but you can change your browser settings to decline cookies if you prefer. However, returning cookies may prevent you from using the website fully. More information about cookies and your browser settings can be found here.

Google Analytics cookies
As mentioned above, the website operator uses Google Analytics cookies to collect standard internet log information and details of your behaviour patterns. The website operator does this to improve the website. This information does not contain any personal data. However, data used for analytics purposes may be linked to personal data collected by this website or otherwise.

For more information on Google Analytics cookies, click here.

9.1. Newsletter Opt-Out

In order to communicate important notes and information about this hotel, we offer you the possibility to receive our newsletter service. You can register for this here. If you no longer wish to receive the newsletter, you can unsubscribe here.

9.2. Facebook Opt-Out

Here, Facebook offers you the option of setting yourself which content will be displayed to you in future and which target groups you belong to.

9.3. Google Opt-Out

In order to offer you more choices regarding the collection of your data by Google Analytics, Google has developed the Google Analytics opt-out add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that website visit information should not be sent to Google Analytics. The Google Analytics opt-out browser add-on does not prevent information from being sent to the website itself.

More information on the Google Analytics deactivation add-on can be found here.

9.4. Tip: General deactivation of online advertisers

Furthermore, you have the option here to exclude online advertisers from the outset.

9.5. Contact for objection

According to the new DSGVO (= Basic Data Protection Regulation), you are entitled to receive information about the data collected from you, to obtain a correction, to request a deletion, to lodge an objection and to claim the right to restricted processing. We take your concerns very seriously. If you wish to exercise any of the above rights, please contact us at:

info@hexenalm-soell.at
+43 (0)5333 5544