Good to know

Good to know


The room bill can be paid in cash, EC card or credit card. For a binding reservation we request a deposit free from fees of € 400.00 per room. Deposits can be made by credit card (Visa, Mastercard). Please make your transfer at no fee to our

Bank account: Sparkasse Kufstein
IBAN: AT76 2050 6077 0004 5292

Child discounts

Only with 2 full payers in the parent’s room and with a surcharge in suites and family rooms.

Arrival / Departure

  • Check-In: from 3:00 p.m.
  • Check-out: by 10:30 a.m.

If your arrival is delayed and you can only arrive after 6:00 p.m., please call us and let us know.


Dogs may be brought in the Summer and only in select rooms after prior agreement. But your four-legged friends are not allowed in the pubic areas and in the sauna area. Price per day for dogs € 15.00 without food (please bring your dog blanket and bed with you). The hotel reserves the right to charge for any final cleaning!

Booking conditions

For early departure or late arrivals, the room price (without lift pass) will be charged for the relevant day. Changes & cancellations are only accepted in writing. All Information subject to change. Note – for a cancellation (reduction) of the booked number of guests in a room, a cancellation fee of 80% will be charged.

  • up to 3 months before arrival: no cancellation fees
  • from 3 months to 1 month before arrival 40%
  • from 1 month to 1 week before arrival 70%
  • in the last week before arrival 90%

For packages there is no price reduction for early departure.

European travel insurance for your secure holiday

For insurance you can take out the Hotel Cancellation Premium of the Europäische Reiseversicherung AG, Vienna. We will gladly take out the insurance for you if you pay the premium together with your deposit. Then you will receive your personal insurance policy.

You can also take out the European Travel Insurance yourself directly here online: